Frequently Asked Questions
What products does Ukrainian Vibe offer?
Ukrainian Vibe specializes in authentic Ukrainian goods, including clothing for women, men, and children, accessories, art, headwear, home goods, and footwear.
What payment methods does Ukrainian Vibe accept?
We accept various payment methods, including Amazon, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.
How can I contact Ukrainian Vibe's customer support?
You can reach Ukrainian Vibe's customer support by emailing us at contact@ukrainianvibe.com, filling out the contact form on our website, or using the live chat feature for real-time assistance during business hours.
Do you offer international shipping?
Yes, we ship worldwide. Details about costs and delivery times can be found in our shipping policy.
What is your return policy?
We offer a return policy for items that meet our guidelines. You can find all the details on our "Returns & Exchanges" page: https://ukrainianvibe.com/policies/refund-policy
How can I track my order?
After placing an order, you'll receive a confirmation email with a tracking number and instructions for tracking your shipment. Additionally, you can track your order status in your personal account on our website by logging in and navigating to the "My Orders" section.
Are your products handcrafted?
Many of our products are handcrafted by skilled Ukrainian artisans, showcasing the country's rich cultural heritage.
Do you support Ukrainian artists and small businesses?
Yes, we collaborate with local artists and small businesses, ensuring every purchase supports the Ukrainian community.
Can I customize my order?
For select products, customization options may be available. Check the product page for specific details or contact our support team for assistance.
Is my personal information secure on your website?
Absolutely. We use advanced encryption and security measures to protect your data and ensure safe transactions.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter or follow us on social media to stay informed about the latest products, deals, and updates.
Can I purchase gift cards?
Yes, gift cards are available and make a perfect present for your loved ones to explore Ukrainian Vibe's offerings. https://ukrainianvibe.com/products/ukrainian-vibe-digital-gift-card
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk orders. Contact our support team to discuss your requirements.
Do you offer wholesale options for retailers?
Yes, we offer wholesale opportunities for retailers and businesses interested in carrying Ukrainian Vibe products. For more information, please contact us at contact@ukrainianvibe.com or fill out the inquiry form on our website.
Do you provide customer support in multiple languages?
Yes, our customer support team can assist you in several languages, including English and Ukrainian. Additionally, we strive to provide support in other languages to accommodate our global customers, ensuring clear and effective communication regardless of your preferred language.
Can I cancel my order after placing it?
Yes, you can cancel your order if it hasn’t been shipped yet. Please contact our support team as soon as possible at contact@ukrainianvibe.com or through our live chat feature. If the order has already been shipped, you may need to process a return instead.
Do you offer gift wrapping services?
Currently, we do not offer a gift wrapping option. However, many of our products come in elegant packaging suitable for gifting. For special requests, feel free to reach out to our support team.
Are there any special discounts for first-time customers?
Yes, we often have exclusive discounts for first-time customers. Check our homepage or subscribe to our newsletter to receive the latest promotional codes.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of receiving the package. Send us an email at contact@ukrainianvibe.com with your order details and photos of the damaged items. We’ll work to resolve the issue promptly.
Do you offer eco-friendly packaging?
Yes, we are committed to sustainability and use eco-friendly materials for most of our packaging. If you’d like to know more about our sustainability efforts, visit the "Sustainability" section on our website.